Many PS4 owners have complained about their console being turned off when they play games. This problem seems to be more common when you play PS5 exclusive games. Let’s see how we can fix this problem.
How to fix the PS5’s turning off when playing games
Overheating issues should be checked
Sometimes, PS5 games can cause the console’s overheating. Your PS5 will automatically shut down when it overheats to protect your hardware. The console turns off automatically without any notification or alert.
The console doesn’t overheat from PS4 games. Some PS5 games can cause the Power Supply Unit (PSU), to heat up and then shut down, but not all.
You can fix this problem by opening your PS5 console and cleaning the vents. There are tiny vents on the PSU that can collect dust. To prevent heat from escaping, dust must be removed from the PSU. To do the job, use a soft brush and small vacuum.
Important Note: Open your PS5 could void your warranty. Contact Support if you do not want to take this risk.
When playing PS5 games, the PSU draws more power which can cause it to choke or shut down.
First, remove the fan. Next, take a closer look to the PSU. To detect dust, you can use a flashlight. You can check if the vent holes are blocked by dust. If the fan is unable to exhaust hot air, it means that the fan has stopped working.
Simply put, dust can block the airflow to the PSU. To solve the problem, remove the dust.
Also, you can move your console horizontally and see if there are any improvements.
Rebuild your database
Rebuild your database to see if your console is less often shutting down.
- To turn off your console, press the Power button.
- Next, press and hold the power button once more.
- Wait until the second beep is heard, then press the Power button.
- The USB cable can be used to connect the controller.
- You can press the PlayStation button on your controller.
- Select Rebuild Database.
Reset your PS5 by backing it up
Do a factory reset to see if it solves your problem. First, back up all your data.
- Go to Setting.
- Select System.
- Select System Software.
- Go to Reset Option.
- Select To Reset Your Console.
- Then select Reset.
Contact Sony to have your console serviced
Contact Sony Support if the problem persists. Get your console serviced. Sony will replace your console if necessary.
Open your PS5 console and remove any dust from heatsinks and vents if your PS5 suddenly stops working. Rebuild your database. If the problem persists, back up your PS5 and perform a factory reset. Contact Sony to have your console serviced if nothing happens.
Have you managed to solve the problem? Leave a comment below.