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Fix PS5 randomly dropping Wi-Fi connection

3 Mins read

Many PS5 owners have complained that their console disconnects from the Internet randomly. This guide will explain why your PS5 console’s Wi-Fi connection keeps dropping. We’ll also provide some troubleshooting tips to help you solve the problem. Let’s get started!

Why is my PS5 constantly dropping Wi-Fi connections?

The PS5 keeps losing the Wi-Fi connection because of insufficient network range, network overloading, radio interferences, old router firmware, or hardware problems. Old routers, for example, may not work correctly and aren’t compatible to the most recent wireless technology Sony uses on the PS5.

What should you do if your Wi-Fi connection drops on PS5?

Unplug your router/console

To get rid of flea power, simply unplug the router from the outlet. Wait for 2 minutes. To drain any residual static electricity, unplug your router from the outlet for between 5-10 minutes each week.

Turn off the console. Wait for the PS5 console to be unplugged from the wall outlet. Check if the problem persists by plugging your router and console back into the wall outlet.

Upgrading your router firmware

Also, check the settings page of your router to see if there are any updates. Check for any changes in your router’s firmware and update it to the most recent version. Visit the support page for your router manufacturer to find out more.

Updates are important so make sure to also install the latest PS5 system upgrades on your device.

If possible, you can also use a cable connection. Cable connections are more reliable and faster than wireless connections.

Adjust the router and PS5’s position. You can reduce interferences by moving your devices closer together.

Buy a new router

It might be time to replace an older router. Older network devices might not work with the most recent Wi-Fi technology on the PS5.

If the problem persists, you can try connecting to another network. If your Wi-Fi connection does not drop, it is likely that something is wrong with your router or network.

Modify Wi-Fi or DNS settings

You can fix the problem where your PS5 is dropping Wi-Fi connections by changing your DNS settings. Next, open PS5’s Settings and change the Wi-Fi band to 2.4 GHz or 5.0 GHz. You can choose the one that works best for your needs.

How to modify DNS settings on PS5

  1. Navigate to PS5 Setting.
  2. Go to Network.
  3. Choose Settings.
  4. Navigate to Set up Internet Connection.
  5. Choose Set up Manually.
  6. Select Use Wi-Fi.
  7. Then, select DNS.
  8. Use for your Primary DNS and for your Secondary DNS.
  9. Save the settings.

How to set Wi-Fi band settings for PS5

  1. Navigate to the main menu.
  2. Navigate to System Settings (selecting the gear icon).
  3. Go to Network.
  4. Choose Settings.
  5. Then, select Set Up Internet Connection.
  6. Wait until the console scans the current system settings.
  7. Next, click the Options Button.
  8. Go to Wi Fi Frequency Bands.
  9. You can change the settings to 2.4GHz or 5GHz.

The 2.4GHz band provides greater coverage and better penetration to walls, as a reminder. However, the 5GHz band doesn’t provide great coverage but supports faster connections.

Forget existing Wi-Fi networks

Restart your console and delete any Wi-Fi networks. Then, check to see if there are any changes. Sometimes, it works miracles to delete existing networks and set up a new connection.

Other devices should be disconnected

All other devices connected to the network should be disconnected. You should make sure that your PS5 console is connected to the network. This will allow you to free up bandwidth for your console.

Many PS5 owners complained that their consoles dropped the Internet connection while watching YouTube videos. Low bandwidth could cause this behavior.

Reset PS5 settings using Safe Mode

  1. Your PS5 should be turned off
  2. Next, press and hold the Power button on your console.
  3. After your console has beeped twice, release the button.
  4. Next, go to safe mode and reset your settings.

A settings reset won’t delete your games. It might delete some saved games, but this shouldn’t be a problem if you have backed them up.


First, disconnect your PS5 router and console from the wall outlet. Wait for 2 minutes. Next, update the firmware of your router and PS5’s system software to the most recent version. Also, update your Wi-Fi band settings to use Google’s public DNS settings. Disconnect all other devices from your network. Reset PS5 settings in Safe Mode if the problem persists.

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